Niagara-on-the-Lake has officially launched its new customer service platform, My.NOTL.
The system gives residents a new online way to submit service requests, track their progress, receive updates and view their request history.
Built using Salesforce and MuniPass, the cloud-based platform also gives Town staff better tools to manage requests, coordinate work and identify service trends.
Residents who need help submitting a request can call or email info@notl.com.
They can also email service@notl.com, which will automatically create a service request.
(Written by: Brandon Warby)