The City of Niagara Falls has rolled out a new tool to make the planning and building process easier for residents, builders, and developers.
CityView Chat is a live online service now available through the City’s existing CityView Portal, which is used to submit building permits, planning applications, and development requests.
Through the new chat feature, users can connect directly with Planning, Building, and Development staff during regular business hours for real time assistance.
The goal is to provide faster support, streamline applications, and strengthen engagement with residents and the development community.
(Written by: Brandon Warby)