Residents can still use previous methods during transition period
The Town of Niagara-on-the-Lake is rolling out a new system designed to make it easier for residents to connect with municipal services.
My.NOTL is a new customer service platform that will help improve how service requests are submitted, tracked and managed.
The system supports the Town’s goal of modernizing services and improving communication with residents.
For now, residents can continue using the same methods to report issues, including email, phone or the Town’s online service request form.
Later this summer, a new online portal will launch, allowing residents to submit requests, track progress and receive updates.
The Town says the transition will happen gradually as staff move from the current system to My.NOTL, with the goal of creating a faster and more efficient customer experience.
(Written by: Brandon Warby)